CN EN

After-sales service

Flangco always adheres to the value concept of "Sincerity for the benefit of others, pragmatism and dedication, innovation and excellence, little by little".From one-stop solution service to specialised project implementation service and all-round supporting product service, we take quality as the foundation, establish the world in good faith, provide customers with quality products and services by continuous investment in research and development and scientific and technological innovation as the driving force of enterprise development, and empower the high-speed development of intelligent water affairs with science and technology.
Six technical strengths support Flangco Water's first-class service

  • 01 Professional Team
  • 02Quality Process
  • 03High-end intelligence
  • 04Superior quality
  • 05Lean manufacturing
  • 06Caring service

+86 0510-81738888

After-sales service process

  • 01

    Customer Problem Feedback
  • 02

    Admissibility of issues
  • 03

    Solve it online / send an engineer to solve it
  • 04

    Satisfaction survey

After-sales service under warranty

  • Warranty period

    2 years free warranty

  • Timely warranty

    Warranty failure, 1h response, 12h to arrive at the scene to solve the problem

  • Maintenance

    Product maintenance guidance, one-on-one on-site technical support service products

  • Installation instructions

    Installation problems, within 1h to provide customised installation solutions and professional commissioning guidance

Out-of-warranty service

  • The following conditions are not covered by the company's warranty service provision:
  • Post-warranty issues;

  • Post-warranty issues;

  • Damage to or failure of the product caused by force majeure, including but not limited to force majeure events such as war, terrorist activity, flood, fire, earthquake, lightning, etc.

  • If repair services are required for out-of-warranty failures, reasonable repair and other costs will be assessed and charged.

After-sales service contact

Our customer service staff will answer the questions directly, or transfer to the service department or technical department, and follow up the problem until it is completely solved for the customer, and make a record of the backup.

  • Online Feedback
    Fill in the [Customer Feedback Form]
  • Service call

    0510-81738888 After-sales service

  • Service Email

    flangco@126.com

  • Door-to-door counselling

    No.129, Taoyuan Industrial Zone, Gaocheng Town, Yixing City, Jiangsu Province, China

0510-81738888

flangco@126.com

-